If you have ever tried to find the right metrics, you know that finding the one that makes sense to the business and to your developers is more or less impossible.
No single function is right, and we need a way to find actionable metrics for developers, while focusing on value creation. We will present a framework to enable these functions to collaborate on metrics, for instance how to chose a metric in an OKR context.
We will address the critical issue of teams gaming the metrics; and what to fix to improve the situation.
We will then suggest a framework to reason about a metrics journey in an organisation, based on a layered approach: data-information-knowledge. This requires to treat metrics as products, meaning focus, quality, and an MVP approach.